Cancellations, returns and refunds.

Because SAVA connects customers with independent makers, cancellation and refund eligibility can depend on the order status and the nature of the handmade product.

Customers should contact SAVA as soon as possible if they want to cancel an order. A cancellation may be possible before the order has been prepared or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If an item arrives damaged, incorrect or materially different from the product ordered, contact SAVA through the Contact page with the order details and clear photos as soon as possible. We will review the issue with the relevant maker and determine the appropriate resolution.

Where a refund is approved, it will normally be processed back through the original payment method. The time for the refunded amount to appear in the customer's account can depend on the payment provider and bank.

Shipping charges and other fees may be non-refundable where the applicable order terms or the nature of the issue require it. Any applicable refund amount will be communicated before processing.